A business owners need to make the most of limited resources, and we need the infrastructure we have in place to work without any interruption.

Your technology needs is growing with your business growth. When it was just a few employees, you could get away with using Gmail and Google Apps to manage your requirements, and fix the occasional IT problems yourself. Now, it’s time to step up your own game.

We work with your existing system to make sure that it performs well and keeps your business running. Whether it’s PCs, Macs, Servers, mobile devices or databases, we know our stuff. We will also advise you when it’s time to consider updating your systems to maximize their efficiency, and give you fair, expert advice on selecting new technology.

It’s up to you whether you pay-as-you-go for our support on a one-off problem that needs to be fixed, or sign up to a monthly contract for permanent unlimited support and peace of mind. Some of our services:

  • Hardware Installation and Systems Relocation
  • Software & System Configuration Services
  • Configuration of Desktop and/or Laptop
  • Software Installation and Documentation
  • Printer Configuration Management (USB and/or Network)
  • Wireless Router Configuration
  • Bandwidth Management
  • System Administration
  • Server Installation, Configuration & Management
  • Data Management
  • Backup and Disaster Recovery Management Configuration and Testing
  • Setup Network Services
  • Support to IT projects
  • Implementing new software and technologies
  • Training IT staff
  • Providing guidance for problems and questions
  • And many more to complete your IT environment

On-site IT support

Our on-site support provides peace of mind to the clients. If your issue cannot be fixed remotely, then we will send our computer technicians to your office for further investigation. Our on-site support contracts include remote support and unlimited access to our helpdesk.

Off-site IT support

bitBirds can provide 24/7/365 remote monitoring off-site IT support for customers who want to minimise system downtime and monitor their system’s state of health. Using industry leading software, our technical analysts can help you avoid unnecessary downtime by detecting potential risks at an early stage. The monitoring service that we use continually checks for potential problems such as a hard drive capacity, memory and processor usage being excessively high and that your Internet connection is stable.

Consulting

What technology to buy, where to buy it, how to get it working and how to maintain it.

When you’re buying new technology for a business, there’s an ocean of information out there, but it’s often hard to work out whom to listen to. So we offer fair and expert advice on what technology will work best for you. We pride ourselves on being technologically agnostic, and that means we won’t champion the latest gadget – we’ll listen to what you need and find the right solution.

Once you’ve made your decision, our experienced engineers will make sure the transition to new technology goes smoothly without holding up your business.

We’ve helped many other businesses pick the right technology solution for them and get in touch to find out how we can help you.